Refund and Cancellation Policy

  • We strive to ensure your satisfaction with our Nextcare.life application. However, if you are not entirely satisfied with your purchase, we offer a straightforward refund policy subject to the following conditions:
  1. Refund Policy
    • Consultation Fees: Consultation fees are non-refundable once a consultation session has been initiated with one of our dermatologists. This includes any fees associated with scheduled or completed consultations.
    • Subscription Plans: If you have subscribed to a recurring subscription plan, you may cancel future payments at any time. However, refunds will not be issued for the remaining period of the current subscription term. You will continue to have access to the application and its services until the end of the current billing cycle.
    • Product Purchases: Refunds for skincare products purchased through our application will be provided only in cases of damaged or defective items. Please contact our customer support team within 5-7 days of receiving the product to initiate a return and refund process.
    • Exceptions: Refunds may be granted at the discretion of our management team in exceptional circumstances, such as technical errors or service disruptions attributable to our platform.
  2. Cancellation Policy
    • Consultation Appointments: You may cancel or reschedule a consultation appointment up to [X] hours before the scheduled time without incurring any cancellation fees. Cancellations made within [X] hours of the appointment time may be subject to a cancellation fee.
    • Subscription Plans: You may cancel your subscription plan at any time by accessing your account settings within the application. Once cancelled, future billing cycles will be discontinued, and access to premium features will cease at the end of the current subscription term.
    • Automatic Renewal: If you have opted for automatic subscription renewal, please ensure to cancel the subscription before the renewal date to avoid being charged for the subsequent billing cycle.
  3. Contact Us:
    • If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at [contact email] or [contact phone number]. We are committed to providing prompt assistance and resolving any issues you may encounter.

Note: This Refund and Cancellation Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.

last update: 25-05-2024