Terms and Conditions

Nextcare.Life, operated by Stats&Facts Technologies Pvt. Ltd. (“Nextcare.Life,” “we,” “us,” or “our”), is a voice-first, AI-native healthcare platform. We provide clinical decision support services (CDSS), prescription digitisation, Smart Lab Reports, the Interactive Symptoms Bot, 5-Minute Clinical Consult telemedicine, and the Digital Health Twin to individual patients, and we provide Health OS (also called Care OS) — our enterprise Healthcare Operating System spanning HIS/EHR, AI Scribe, billing and claims, pharmacy, and operations — to hospitals, clinics, and their staff. These Terms and Conditions (“Terms”) govern your access to and use of any Nextcare.Life website, mobile application, product, or service (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who These Terms Apply To

These Terms apply to patients and individual users who create an account, use our consumer apps, or activate a Digital Health Twin; to healthcare providers, hospital and clinic staff, and administrators who access Health OS on behalf of a partner facility; and to visitors reached through our website, marketing channels, AI voice agents, and outreach campaigns. Where a hospital or clinic deploys Health OS, that facility governs how it uses patient data under its own agreement with Nextcare.Life and its own patient-facing notices; these Terms govern your use of the Nextcare.Life platform itself.

2. No Doctor–Patient Relationship

Using the Services does not create a doctor–patient relationship between you and Nextcare.Life. Information provided through CDSS, prescription digitisation, lab interpretation, the Digital Health Twin, or any AI feature is meant to assist decision-making and supplement professional care — not replace consultation with a qualified healthcare provider. Always consult a licensed physician for health concerns or before starting, stopping, or altering any prescribed treatment.

3. Prescription, Medication and Lab Information

Our digital prescription service clarifies and digitises physical prescriptions for patient convenience; dosage, frequency, and other medication details shown on the platform are derived from the input prescription and must always be verified by the prescribing healthcare professional. We are not responsible for adverse outcomes resulting from errors in input, illegible source documents, or misinterpretation of prescription data, and digitising your prescription may require sharing it with your treating healthcare provider where necessary. Smart Lab Reports similarly offer general, educational insights into common lab results based on standard medical guidelines — these are not a diagnosis and should not be used for self-diagnosis or treatment decisions without consulting your healthcare provider.

4. Digital Health Twin

Your Digital Health Twin is a secure, continuously updated profile built from vitals, wearable and connected-device readings, health goals, medication adherence, and other medical telemetry you choose to connect. Activation is opt-in — you choose which devices and data sources feed your twin and may disconnect them at any time. The twin supplements, but does not replace, clinical measurement, diagnosis, or your doctor’s judgement, and is not intended to detect, diagnose, or treat any condition on its own. You may pause data collection, export your twin data, or request deletion at any time; deleting your twin removes this continuous profile, though medical records separately shared with a provider remain subject to standard healthcare retention rules. Twin outputs depend on the completeness and accuracy of connected devices and self-reported inputs, and may be delayed or affected by device or connectivity issues.

5. Health OS for Hospitals, Clinics, and Their Staff

Health OS unifies HIS/EHR, AI Scribe, billing and claims, pharmacy, and operations dashboards (OT, IPD, ICU, Day Care) for our facility partners. A partner facility’s use of Health OS is additionally governed by its separate agreement with Nextcare.Life, which takes precedence for that facility’s data-handling obligations; in that relationship, the facility is typically the data controller and Nextcare.Life the data processor. Staff and clinician accounts, including login credentials, e-signatures, and audit trails, are for use by the authorised individual only. Patient data may move across OT, IPD, ICU, Day Care, pharmacy, and billing modules within a facility so care teams share a current, consistent record. Every AI Scribe note, CDSS suggestion, or draft generated within Health OS must be reviewed, edited, and approved by the treating clinician before it becomes part of the medical record, and the clinician remains responsible for the clinical content they approve. Facilities should maintain their own downtime procedures for critical workflows in case of maintenance, connectivity, or third-party outages.

6. AI Features and Human Oversight

CDSS, AI Scribe, the Interactive Symptoms Bot, and our AI voice agents are decision-support and engagement tools, not autonomous medical decision-makers. AI-generated suggestions, drafts, or triage guidance are not final until reviewed by a licensed clinician, and do not by themselves constitute a diagnosis or prescription. You may request a human agent or clinician in place of, or in addition to, any AI interaction. Voice recordings, transcripts, and conversation logs generated by AI features are handled as described in our Privacy Policy.

7. Data Sharing and ABDM

Where you link an ABHA ID (Ayushman Bharat Health Account), relevant records may sync through the Ayushman Bharat Digital Mission (ABDM) ecosystem, only with your explicit consent. We share information with healthcare providers, service providers supporting our platform, and as required by law, as further described in our Privacy Policy. We do not sell your personal information to any third party.

8. Limitations, Liability and Indian Law Compliance

We make reasonable efforts to keep platform information accurate and current but do not guarantee its completeness, accuracy, or timeliness, including for CDSS outputs, lab interpretations, Digital Health Twin insights, or Health OS records. Use of the Services is at your own risk, and to the maximum extent permitted by law, Nextcare.Life is not liable for damages, injuries, or losses arising from reliance on information or outputs provided through the Services; for Health OS, nothing here limits a facility’s own clinical and legal responsibility for care decisions. Our Services are designed to comply with applicable Indian law, including the Drugs and Cosmetics Act, 1940, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. We do not dispense medication, and users must use the platform alongside consultation with licensed healthcare providers.

9. Emergencies and Children’s Data

The Services, including the Digital Health Twin and AI features, are not intended for use in medical emergencies — in an emergency, contact your healthcare provider or emergency services immediately. Where the Services are used to manage a minor’s health information, for example paediatric care coordinated through a hospital’s Health OS account, that data is processed on the basis of consent from the minor’s parent, guardian, or the treating facility, in line with applicable law.

10. Intellectual Property, Suspension and Changes

The Nextcare.Life platform, including Health OS, the Digital Health Twin, and all related software, content, and trademarks, is owned by Stats&Facts Technologies Pvt. Ltd. or its licensors, and may not be copied, modified, reverse-engineered, or redistributed without our prior written consent. We may suspend or terminate access to the Services for violation of these Terms, misuse of the platform, non-payment under a facility agreement, or where required by law; you may stop using the Services, or request deletion of your account, at any time as described in our Privacy Policy. We may modify or discontinue platform features, including adding new Health OS modules or Digital Health Twin capabilities, and may update these Terms from time to time, with material changes notified via an updated “Last updated” date.

11. Governing Law and Grievance Redressal

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the Services is subject to the exclusive jurisdiction of the competent courts in Bhubaneswar, Odisha, India. Grievances may first be raised with us directly through the contact details in our Privacy Policy; unresolved data-related grievances may be escalated to the Data Protection Board of India.

Acknowledgement

By using Nextcare.Life services — whether as a patient, a Digital Health Twin user, or a hospital or clinic accessing Health OS — you acknowledge that you have read, understood, and agree to these Terms and Conditions. For any concerns regarding your health or treatment plan, always seek the advice of a licensed healthcare professional.